Refund policy

return + exchange policy

due to the nature of our products, we don’t offer refunds or returns once an order has been placed. our teas, herbs, and apothecary creations are carefully blended and packaged, and for safety and quality reasons, they can’t be resold or restocked once shipped.

that being said, we always want you to be happy with your order. if something arrives damaged, incorrect, or not quite right, please reach out within 30 days of receiving your package and we’ll make it right.

📧 contact: info@infuzedtz.ca

when you get in touch, please include your order number, a short description of the issue, and photos if you can. we’ll take a look and work with you to find the best solution — whether that’s a replacement, exchange, or store credit.

a few notes

• all sale items and gift cards are final sale
• please inspect your order when it arrives and let us know right away if there’s an issue — we’re here to help

If more than 15 business days have passed since we’ve approved your return, please contact us at info@infuzedtz.ca.